Fresh eyes on your care service, from someone who has done the job.
An independent, experienced perspective coming in to look at your service with you. Compliance, quality, people, growth and the day to day operational workload. We come alongside your leadership team and treat the work as if it were our own, for one project, a few months, or as an ongoing partnership.
CQC & Compliance
Inspection ready every day, not just on the day.
We bring independent scrutiny to your service, walking the floor with your managers and translating the Quality Statements into the everyday habits that hold up under inspection. We are the critical friend who tells you what is really going on, builds the evidence trail to back it up, and steps in when an inspection is on the horizon or a draft report needs a serious response.
Talk to us about thisCQC registration support (new providers)
Provider and Registered Manager applications, statement of purpose, evidence pack and interview prep, start to finish.
Inspection prep, mock inspections & post inspection action plans
Full mock inspections mapped to the Quality Statements, plus structured action plans after a draft report lands.
Quality assurance frameworks & audit cycles
Annual QA calendars, audit templates and governance dashboards your managers will actually use.
Notifications, safeguarding & complaints (with confidential third party oversight)
Process design and training, plus an independent pair of eyes on sensitive cases when you need it.
Medication (MAR) audits & competency
MAR chart audits, competency assessments, policy refreshes and follow up coaching for senior carers.
Care Quality & Documentation
Records that tell the real story of the care you give.
Good documentation isn't paperwork, it's how you prove safe, person centred care. We sharpen what you've got and help you move to better tools.
Talk to us about thisCare planning & person centred documentation review
Care plans, risk assessments and daily records reviewed and rewritten to current best practice.
Care plan writing support & coaching
Hands on support and learning around what good care plans look like, with coaching for seniors and team leads so the quality sticks long after we leave.
Digital social care record (DSCR) selection & rollout
Independent advice on choosing the right system (PASS, Nourish, Log my Care and others), then hands on support to migrate, train staff and embed it.
People & HR
Difficult conversations, handled properly.
An area we're leaning into. Care HR is high stakes; get it wrong and you risk tribunals, regulator interest and team morale. We help you get it right.
Talk to us about thisHR, disciplinary & employee relations support
Investigations, hearings, performance management and settlement conversations, with experienced support throughout.
Ongoing day to day HR support
Policies, documentation, contracts, letters and the regular HR admin smaller organisations often carry alone, with an impartial advisor on call when you need a second opinion.
Interim / crisis Registered Manager cover
Short term Registered Manager presence while you recruit, or while a service is in special measures or under embargo.
Service Improvement & Growth
From turnaround to opening day.
Whether you're recovering a rating, scaling up or opening a brand new service, we bring the project discipline and sector know how to land it well.
Talk to us about thisService turnaround / improvement plans
Embedded support for services in 'Requires Improvement' or 'Inadequate', driving rating recovery with a clear, measurable plan.
New service mobilisation
Pre opening project management: policies, training, staffing, systems, soft launch and the critical first 90 days.
Rota, capacity & business modelling
Rota design, occupancy and hours modelling, fee rate and break even analysis. Scope shaped to your service; let's talk it through.
Marketing & Digital
Turning enquiries into admissions.
How families find you, what they see and what happens next, all joined up. Plus the digital tools and social presence to back it up.
Talk to us about thisEnquiries to admissions support
Reviewing enquiry handling, conversion, family facing comms and the small details that change outcomes.
Website, digital tools & social media support
Practical help with your website, day to day digital tools and a steady, professional social media presence.
Recruitment Support
Care sector recruitment that finds people who stay.
Recruitment in social care is its own discipline. We act as your recruitment partner, sharpen the process you already run, or train your team to do it better, with a focus on candidates who actually stick around.
See RecruitmentRetained recruitment partnership
We act as your recruitment arm, from attraction through to first day, on a retained basis that gives you predictability and priority.
One off recruitment campaigns
Single role or batch hire campaigns when you need a focused push without a long term tie in.
Applicant Tracking System setup
Independent advice on choosing and setting up an ATS that fits how your team actually works.
Care recruitment training for your team
Coaching your in house recruiters and managers on the techniques that win the right candidates in social care.
Let's have a chat.
If you'd like to chat about your business support needs and see how we may be able to help, book a chat with us.